Privacy policy.

1. Introduction

Tranquil Island ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address

  • Emergency contact details

  • Health and medical information relevant to participation in equine activities

  • Payment details (if purchasing services or products)

  • Website usage data via cookies or analytics tools

3. How We Collect Your Information

We collect information when you:

  • Fill out our contact forms

  • Register or book for experiences or events

  • Sign our waiver forms

  • Purchase products (e.g. hoof boots)

  • Communicate with us via phone, email, or social media

4. Use of Personal Information

We use your personal information to:

  • Confirm bookings and respond to enquiries

  • Ensure your health and safety during activities

  • Deliver services and manage events

  • Process payments and manage sales

  • Send updates, event announcements, or promotional material (with your consent)

5. Disclosure

We do not sell or rent your data. We may share personal information:

  • With service providers or partners assisting in our operations (e.g. booking platforms, payment processors)

  • If required by law or in emergency situations

  • With medical professionals in case of injury or health concern during an event

6. Data Storage and Security

Your information is stored securely, and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

7. Access and Correction

You may request access to or correction of your personal information by contacting us at [email address].

8. Cookies

Our website may use cookies to enhance your experience and monitor website performance. You may disable cookies in your browser settings.

9. Changes

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy, please contact:
Tranquil Island Horse Experiences
748 Sackville Road, Ebenezer NSW 2756
faithbob@icloud.com | 0418220927