Terms & Conditions

1. Booking & Payment

  • Bookings for all experiences and events must be made in advance via our website or direct communication.

  • Full payment may be required at the time of booking or on the day of the activity.

  • Gift vouchers are non-refundable and valid for 12 months unless otherwise stated.

2. Cancellations & Refunds

  • Cancellations made more than 48 hours prior to your booking may be eligible for a full refund or credit.

  • No-shows or cancellations within 48 hours may forfeit payment.

  • Tranquil Island reserves the right to cancel or reschedule activities due to weather, safety concerns, or unforeseen circumstances.

3. Participation Requirements

  • All participants must complete and sign the Risk Warning and Waiver of Liability prior to engaging in any activity.

  • Participants under 18 must have a parent or legal guardian sign on their behalf.

  • Participants must be physically fit to engage in horse-related activities and disclose any health concerns before the session.

4. Safety and Conduct

  • Safety is our top priority. All participants must follow instructions from staff at all times.

  • You must not be under the influence of alcohol, drugs, or any substance that may impair your judgement.

  • We reserve the right to remove any participant from an activity if their behaviour is deemed unsafe or disruptive.

5. Liability

  • By participating in our activities, you acknowledge the inherent risks involved in equine interaction and agree to the waiver terms as detailed in our liability document.

  • To the extent permitted by law, Tranquil Island is not liable for injuries, losses, or damages sustained during your experience.

6. Intellectual Property

  • All website content including images, videos, and written content is the property of Tranquil Island and may not be copied or reused without permission.

7. Hoof Boot Sales

  • Product fittings are by appointment only.

  • We may recommend products based on your horse’s needs, but final purchasing decisions are the client’s responsibility.

  • No warranty is provided beyond the manufacturer’s guarantee.

8. Contact

For questions regarding these Terms & Conditions, please contact:
Tranquil Island Horse Experiences
748 Sackville Road, Ebenezer NSW 2756
faithbob@icloud.com | 0418220927